Noel Copeland Counselling & Psychotherapy Privacy & Cookie Policy
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The cookies used on this website collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages.
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This privacy policy applies to this website only and does not apply to any websites that this website may link to.
If you have any questions or concerns regarding our Privacy Policy please contact us.
Noel Copeland Counselling & Psychotherapy Customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
- Contact details
- What information we collect, use, and why
- Lawful bases and data protection rights
- Where we get personal information from
- How long we keep information
- How to complain
Contact details
Post
Noel Copeland Counselling, Unit 27, Greenlands Business Centre, Studley Road, REDDITCH, Worcestershire, B98 7HD, GB
Telephone
07733 203905
copelandcounselling@yahoo.co.uk
What information we collect, use, and why
We collect or use the following personal information to comply with legal requirements:
- Name
- Contact information
We also collect or use the following special category information to comply with legal requirements. This information is subject to additional protection due to its sensitive nature:
- Health information
We collect or use the following personal information to protect client welfare:
- Names and contact information
- Health and wellbeing information
We also collect or use the following special category information to protect client welfare. This information is subject to additional protection due to its sensitive nature:
- Health information
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
- Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
- Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
- Your right to erasure – You have the right to ask us to delete your personal information. Read more about the right to erasure.
- Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
- Your right to object to processing – You have the right to object to the processing of your personal data. Read more about the right to object to processing.
- Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organization, or to you. Read more about the right to data portability.
- Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to comply with legal requirements:
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Legitimate interests – we’re collecting or using your information because it benefits you, our organization or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- When Clients contact me to arrange Counselling & Psychotherapy, Services I need their personal information to respond to their enquiries, and arrange therapy. My Service is confidential. This information is not shared with anyone else, without your permission.
- For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
- Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.
- Our lawful bases for collecting or using personal information to protect client welfare are:
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Legitimate interests – we’re collecting or using your information because it benefits you, our organization or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- When a Client attends a Counselling Session, they may share, personal information about their welfare. Therapists have a duty of care to clients, to ensure during attendance at therapy, their wellbeing is of paramount importance.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
- Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.
Where we get personal information from
- Directly from you
How long we keep information
Up to 7 Years
For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above
How to complain
If you have any concerns about our use of your personal information, you can make a data protection complaint to us:
Email: copelandcounselling@yahoo.co.uk
Telephone: 07733 203905
Post: Noel Copeland Counselling& Psychotherapy, Unit 27 Greenlands Business Centre, Studley Road, Redditch Worcestershire, B98 7HD
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint